Color Slide — Support

Slide-block puzzle game for iPhone.

How to play

Drag each block out through the gate of the same colour before the timer runs out. Blocks can't pass through each other, so the order you move them matters. Every block and gate also has a symbol, so colours never have to be told apart by colour alone.

• Ice blocks are frozen until enough other blocks have left the board. The number on the block counts down.
• Arrow blocks only move along the line of their arrow, for example only left and right.
• Freeze stops the timer for a few seconds.
• Hammer smashes one block of your choice off the board.

I'm stuck on a level

Every level is checked by a solver before it ships, so every level can be finished. Try clearing the blocks that are blocking the most others first. If time runs out, you can buy extra seconds with coins or by watching a short video, and the Freeze and Hammer boosters are there for the hardest spots.

I'm out of lives

You have up to 5 lives, and one comes back every 20 minutes. You can also watch a short video for an extra life, or refill all of them with coins.

I bought Remove Ads and the ads came back

Open Settings → Restore Purchases inside the game. Purchases are tied to your Apple Account, so restoring works on any iPhone signed into the same account, including after reinstalling. The Starter Pack includes Remove Ads, so it restores the same way.

Remove Ads stops the banner and the full-screen ads between levels. The optional videos you tap to watch for rewards stay available.

I deleted the game and lost my progress

Your level, coins, and boosters are saved on your iPhone only. Deleting the game erases them, and they can't be recovered. Coins and boosters are used up in play, so they aren't restored with Restore Purchases; only Remove Ads is.

Changing your advertising choices

• Tracking: iOS Settings → Privacy & Security → Tracking
• Consent (EU, UK, Switzerland): Color Slide → Settings → Ad Privacy Choices
• Fewer ads: the Remove Ads purchase removes banners and full-screen ads

Refunds

Purchases are processed by Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com.